FAQ
Shipping
Where do you ship from?
We do the printing in Montreal, Canada. We also have logistic facilities within New York state. Orders shipped to Canadian customers are shipped from Montreal, and to US customers from New York state. No importation fees or any local tax for US customers.
How much is the shipping cost?
It is Free shipping anywhere in USA or Canada where ground shipping is available. But, you can also get an express delivery option that is available while placing the order. The price might vary depending on your canvas size. We also ship internationally, but only prints supplied in rolls.
Do you offer shipping to Hawaii, Alaska or Puerto Rico ?
We do ship via AIR shipping to Hawaii, Alaska and Puerto Rico. Our Free shipping only includes ground service. Shipping to these locations requires an upgrade to AIR Express service. Cost is variable based on the size of the package and information is available during the checkout process.
Do you ship internationally?
We do ship worldwide any prints can be shipped into a strong tube. It includes Paper prints, Canvas roll prints & murals. Price is available on About us > Shipping info. For any other framed products, we only ship to Canada and USA.
About my order
How can I get the status of my order?
You can log in to your account. Please go to"my account".If you have a guest account. Go to Support -> Track my order and at the bottom ofthis page, you can enter the email used for your order and your order #.
What is the typical lead time to get my order?
Since all our products are "custom made", the lead time may vary, you can check our frequently updated"lead time" page here
Why my tracking number doesn't work?
Our email system may be sending you the tracking number before the shipper is scanning the item. It might take up to 24 hours in some case for some carrier ( such as FedEx ) to scan the box and to activate the tracking, in the meantime, you will see "tracking not found" and it is normal, you can wait 24 hours and if it takes longer, feel free to contact us!
Didn't Find an Answer?
Didn't find an answer to your question? Feel free to contact us! You can use our contact form or you can send us an e-mail to support@rocaartprints.com